Accounting

Our chief financial officer, George “Chip” Franzak, Jr., C.P.A., oversees all accounting and credit and collection functions. The accounting department is based in Lanham and Blue Ridge Summit, while the credit and collections department is located in Blue Ridge Summit only. The latter is run by Jeff Harris, who was previously director of credit and collections at Houghton Mifflin in Boston.

Facilities

In 1997, the Rowman & Littlefield Publishing Group purchased the Tab Books/McGraw-Hill distribution center in Blue Ridge Summit, Pennsylvania. The facility includes a 100,000-square-foot, state-of-the-art distribution center built by McGraw-Hill in 1991 and two adjoining buildings situated on the 75-acre property. A 100,000-square-foot addition was completed in August 2000, giving us almost 300,000 square feet of space in Blue Ridge Summit. Located near Interstates 70 and 81 in the vicinity of Hagerstown, Maryland, the property is now fully utilized. In addition, we have approximately 35,000 square feet of office space in various locations in North America. These include the Lanham, Maryland, headquarters, a New York office at 200 Park Avenue South, a Canadian office in Toronto, the Ivan R. Dee office in Chicago, and the Rowman & Littlefield editorial office in Boulder.

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Distribution

Mike Cornell, vice president of operations, has day-to-day responsibility for running the Blue Ridge Summit distribution center. The company has invested millions of dollars in state-of-the-art order fulfillment and computer technology designed to make our distribution center one of the most effective in the industry. In addition to EDI capabilities, we offer Automatic Shipping Notice (ASN) to our customers who demand a high level of service in an era of just-in-time inventory management.

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Customer Service

Our customer service department is run by vice president of customer service Carla Quental, who has more than 20 years experience in the book industry, including six years as manager of customer service at Daedalus Books. Carla and customer service manager Meg Phelps oversee a department of 28 in our Blue Ridge Summit distribution center. An inbound 800 number and 800 fax number combined with EDI (Electronic Data Interchange) capabilities make ordering simple and easy. Customer service representatives are available from 8:00 a.m. to 6:00 p.m. five days a week. The Inventory Management Department assists Carla in keeping abreast of inventory matters for more than 20,000 titles.

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Human Resources

Our human resources department is run by Bob McCreadie with offices in both Lanham and Blue Ridge Summit. We are an equal opportunity employer offering a competitive 401(k) program and a cafeteria-style benefits plan, including medical, dental, life insurance, short- and long-term disability, flexible spending accounts, legal, and travel club memberships.

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The Rowman & Littlefield Publishing Group is one of the few remaining mid-sized independent publishing and distribution companies in North America. Rapid consolidation in the book publishing industry has resulted in a handful of giant companies and thousands of small ones. Through a combination of rapid internal growth and a series of recent acquisitions of other independent publishers, our company has grown quickly--but not at the expense of its entrepreneurial roots. We take pride in being able to make decisions quickly, whether regarding which books to publish, which acquisitions of other publishing companies to make, or which publishers to distribute through National Book Network. We intend to continue as an independent company for the foreseeable future.